**Product Update: Expected Shipping by 2021-01-21

Dear valued customers,

We sincerely thank you for your patience. We know fibre is an important part of daily nutrition and daily routines of our customers. We are working hard to fulfill any outstanding orders. We are please to announce that 90%orders have already been shipped, with the remaining 10% of orders will be ready to go out by the week of the 01-21-2021. We are also waiting on a new batch to be ready by 02-15-2021.

Or

Get a loved one a gift card to start the new year off right #GutMission2021. A gift delivers Instantly. Skip the stress of shipping around the holidays too. Gift cards are delivered to your inbox immediately, no tracking necessary. 

Again, we sincerely thank you for your patience and all of your business & support, as well as all of your understanding during these challenging times. We also want to thank you our community; the responses from customers have been incredible. And it goes to show how great our community really is! Let's all continue the fight against SUGAR🥊; there are healthy alternatives out there, such as VitafiberIMO made from Non GMO Peas. But we can't do it alone. Pre-order VitafiberIMO today and help us support The #GutMission. Wishing all your friends and family the best approaching the holiday season 🎄💚 

VitaFiber^®  IMO is a healthy lower calorie natural prebiotic fiber syrup and powder sweetener that also provides a good source of prebiotics and non-GMO dietary fiber for improved digestive health. VitaFiber features a mildly sweet, clean taste that adds just the right touch of sweetness to baking recipes, food and beverages. No chemical overtones or bitter aftertaste here. Simply a clean, natural flavor that consumers will love. VitaFiber is minimally processed and is also dairy-free, gluten-free, vegan, halal, kosher, and allergen-free, with no preservatives, artificial colors or flavors. VitaFiber is simply the smarter dietary choice for the perfect amount of sweetness. It's the sweet, smart choice. 

• A natural, lower calorie, prebiotic, fiber sweetener
• Non-GMO, vegan, gluten-free, dairy-free, and allergen-free
• No artificial colors and flavors
• No preservatives
• Halal and Kosher
• Non-GMO Project verified! 

 How do we Use VitaFiber? 

The possibilities are endless when it comes to incorporating VitaFiber^® products into your daily cooking and baking. You can use them in homemade recipes, like bars, trail mix and in baked goods – cakes, cookies, breads and much more – completely replacing other sweeteners. Sweeten a dish of fresh fruit, yogurt, smoothies, oatmeal, cereal and your coffee. You can even use VitaFiber^® products in place of sugar or simple syrup in your cocktail. VitaFiber^® products have mild sweetness that will delight your tastebuds! 

Check out our recipe page www.vitafiberimo.com/recipes/ for delicious ideas.

Create healthy indulgences

Create delicious treats without the guilt. From protein bars to smoothies to cookies, VitaFiber^® helps create healthy indulgences with added fiber benefits.

No bitter aftertaste here

Unlike other sweeteners, VitaFiber^® products don’t have any aftertaste, just a clean, mildly sweet taste you can savour.

We’re proudly non-GMO friendly

We’re proud to be non-GMO certified and free from gluten and most common allergens (eggs, milk, mustard, peanuts, crustaceans and molluscs, fish, sesame seeds, soy, sulphites, tree nuts, wheat and triticale).

New look, new source.

Say hello to VitaFiber^®.

The better-tasting, better-for-you, natural sweetener is back. Shop now and feel the benefits in your gut.

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milk, mustard, peanuts, crustaceans and molluscs, fish, sesame seeds, soy, sulphites, tree nuts, wheat and triticale).

New look, new source.

A MESSAGE REGARDING FULFILLMENT 

^{We want to provide an update on the current situation in our facilities as well as in the carrier network.}

^{The huge surge of orders expected during the busiest week of the year arrived in record numbers, and we are finally starting to see light at the end of the tunnel in our operations. All of our associates have been working extremely hard over the past few weeks, and thanks to their hard work, we have shipped over 99% of the order volume from the BFCM weekend at this time. We are getting through the volume from this past week as quickly as possible. We should get caught up completely by the middle of this week and process orders from “backlog” for those who exceeded their forecast.}

^{We shifted all of our labor from other departments to outbound to bridge the gap in staffing we experienced, which allowed us to hit our outbound shipping plan and get orders out as quickly as possible, but unfortunately, this has resulted in delays in other departments. Our staffing situation in California continues to be a major challenge with nearly 30% of our leadership staff catching COVID and not being able to work which has made execution significantly more difficult. We are starting to see an increased number of mis picks on non-barcoded products due to human errors caused by a very large seasonal workforce. We apologize for this, and per our policy of always making things right.}

Shipping Update

As we shared last week, we are closely monitoring carrier feedback regarding 2-Day packages and promised to alert you if we see issues. UPS is the primary service provider for us, and we learned today that we are facing a further crunch from them. You may have seen the news that UPS is one of the primary carriers delivering the new COVID vaccine, and that is taking priority over all other deliveries.

We initially were told by UPS to expect that orders submitted by December 18th sent  would be delivered by Christmas. We learned today that orders submitted for delivery after today (December 16th midnight) are unlikely to arrive by Christmas. 

Pitney Bowes
When we first learned months ago that UPS, DHL, and FedEx were planning to institute capacity caps, we were left with no choice but to pivot to find other providers. That was a necessary remedy to a carrier crisis when the only option was that or not shipping packages this holiday season due to capacity constraints put on us by the primary carriers. While it was a decision we were forced to make, we will shift away from carriers like Pitney as quickly as humanly possible once our primary carriers will add more capacity to their network.

We are continuing to meet with Pitney Bowes Executives (and other carriers) on a daily basis regarding the packages without updated tracking or that have not been moving for a while. We have seen the number of Pitney Bowes packages without tracking updates reduced by 50% in the last 72 hours, and we continue pushing hard to get the orders that aren’t being processed in their facilities FIFO updated.

We realize how terrible the situation with Pitney’s performance is and the situation that they are putting you and your customers in, and we are deeply sorry for what’s happening with them.

We are focusing 100% of our energy on working with Pitney on delivering the packages that have been inducted into their network, but we are starting to explore financial and legal remedies on packages that have not been scanned or that have been lost in their network. We will continue to update you on the progress and will be fighting for every dollar we can get from them as hard as we possibly can.

Snowstorm in the North East
There is a snowstorm in Pennsylvania that is expected to deliver 2 feet of snow in the next 24 hours. Roads have already begun to close, and we are seeing inbound deliveries cancelled by freight carriers. Parcel carriers are also signaling that they may stop deliveries and pickups and may stop their operations until the roads are passable. We anticipate taking delivery on Friday or Saturday of inbound receivings that were cancelled for today or tomorrow.

We will continue to keep you updated. Thank you for your partnership during these challenging times. We look forward to a brighter 2021.

Bioneutra & Partners